My instance is down

[Oya Orhan]

Hi ,

It looks like my instance is down, can anyone help me on this ? 

Thanks

[Dr Atul G- LNG]

Hi @Oya Orhan 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[AndersBGS]

Hi @Oya Orhan 

as you might know, there is no support available from ServiceNow in relation to PDIs, hence you’re limited to two options:

• wait, it should come online after some time 
• if you get tired of waiting, release your instance and request a fresh installation. Note that any development that you haven’t backup will be lost for good.
•  

[David Nottingha]

Yet they still direct you to the Instance help community: