My PDI doesn't wake up

[Sivakumar2]

my instance dev204986 doesn't wake even after several try for several days. Please help.

[Dr Atul G- LNG]

Hi @Sivakumar2 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

Backup and restore you PDI data using GITHUB

FYI, earlier Backup and restore feature was available for PDI's which is disccontinued since 15 DEC 2022

Link to that Post- https://developer.servicenow.com/blog.do?p=/post/update-to-restore-on-pdis/

However, there is a way to Backup your PDI Data using GITHUB

Please go through this URL for detailed explanation - https://developer.servicenow.com/blog.do?p=/post/backup-your-pdi/

[WoodgateW]

Mine has been on its backside since about Wednesday last week, refuses to wake and the "helpful" Report....links to the same page its already on which is inspired.

So i suspect its the release and request a new one option, fortunately i backed up the update sets for anything i had done of significance.  Thanks you for the details, much appreciated.

[Dr Atul G- LNG]

Hi @WoodgateW 

Yes, better take a new PDI and bring back the update set.