My Personal Instance account page not loading.

[FrancoSiu]

My Personal Instance account page not loading.  I tried clear browser, use different browser.  Nothing work.  Since I can not get into my account page, I can not even request to release my person PDI.  Can someone help me.  Thanks.

[Dr Atul G- LNG · Accepted solution]

Hi @FrancoSiu 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[Dr Atul G- LNG · Accepted solution]

Hi @FrancoSiu 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[Brian Lancaster · Accepted solution]

Today they have message up saying they are having issues. Maybe it is related to that.

[FrancoSiu]

Thanks all.  I just try it again.  My persaonl PDI is working again.