My personal instance is refreshing and doesn't open, what do I do?

Nat11
Kilo Contributor

‎09-12-2022 10:30 AM 

Hello, my personal instance does not open at all, it just remains as "refreshing instance" this has been 2 days.
 Can someone help me?

Thank you.
Labels:
  • 817 Views
6 REPLIES 6

Mohith Devatte
Tera Sage
Tera Sage

‎09-12-2022 10:36 AM

hello ,

Unfortunately there is no resolution for that as of now as instance issue are not solved here. Its becoming a common issue these days.

 https://community.servicenow.com/community?id=community_article&sys_id=ed6a8ede1bf3b4101e579979b04bc...

Refer this link 

https://developer.servicenow.com/blog.do?p=/post/restore-pdi/

I would suggest  to wait for some time and if still not happening request a new one.

Mark the answer correct if this helps you

0 Helpfuls

R B
Tera Contributor
In response to Mohith Devatte

‎09-12-2022 10:40 AM

Unfortunately i have not taken the back up of my instance.. 

What are my options in that case..

0 Helpfuls

MikeEdmonds13
Tera Contributor

‎09-12-2022 10:37 AM

Same here, it's been like this for a few hours now.

find_real_file.png

Preview file
288 KB
0 Helpfuls

Mohith Devatte
Tera Sage
Tera Sage
In response to MikeEdmonds13

‎09-12-2022 10:38 AM

@Mike Edmonds 

Unfortunately there is no resolution for that as of now as instance issue are not solved here. Its becoming a common issue these days.

 https://community.servicenow.com/community?id=community_article&sys_id=ed6a8ede1bf3b4101e579979b04bc...

Refer this link 

https://developer.servicenow.com/blog.do?p=/post/restore-pdi/

I would suggest  to wait for some time and if still not happening request a new one.

Mark the answer correct if this helps you

0 Helpfuls