my servicenow instance is not waking up from hibernation

[RiteshC55939664]

my develoepr instance: dev323543 was used actively and also used yesterday. however when i am trying to wake it up now, it is showing waking up and it has been almost 3 hours. I have re-logged in and the issue is still the same. please help

[KanteS]

Hi @RiteshC55939664 ,

As you might know, ServiceNow has limited support for Personal Developer Instances (PDIs). When an instance is stuck in a “Waking up” state, you’re generally limited to the following options:

1. Wait and retry
   In many cases, the instance comes back online on its own. This can sometimes take anywhere from a few minutes up to several hours, depending on platform load.

2. Try an incognito browser window
   This helps rule out session or cache-related issues before taking further action.

3. Release and request a new instance
   If the instance remains unavailable for an extended period, releasing it and requesting a fresh PDI is usually the only workaround.But any work that hasn’t been backed up will be permanently lost.

Hope this helps.

If this answer helped resolve your issue, please consider marking it as the accepted solution and giving a thumbs up.

[GlideFather]

Hi @RiteshC55939664,

3 hours it's already too long... but unfortunately there's no official support for PDIs :// only what you can do is to try to log in...

add "/login.do" to the URL, I happened to log in even during the maintenance... so maybe you will get lucky as well. If not, then there's nothing you could do :((

Good luck!

[Nikhil Bajaj9]

Hi @RiteshC55939664 ,

There is no official support available for PDI so No one can help here. What you can try is to login in a separate browser like incognito. If not working either Wait or release the instance and get a fresh instance.

[Dr Atul G- LNG]

Hi @RiteshC55939664 

I've been using PDI without any issues since this morning, but I've noticed 1-2 posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been  posts in the community about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.