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‎01-23-2025 12:09 AM
Hi Gurus,
I have just started to develop a complex flow in playbook, I hit a road blocker. I am not able to connect else to anything alternatively one container is only supporting one exit point, please refer to attached image. I would appreciate help in this regard if I am executing it wrongly please do let me know.
Thanks
Solved! Go to Solution.
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‎01-23-2025 02:18 AM
you will have to join both the branches and then only 1 outcome will come from that boxand take you to next step
something like this
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎01-23-2025 12:34 AM
what do you mean by road blocker?
1 branch will be for IF and other will be for ELSE
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎01-23-2025 01:54 AM
i mean to say that else condition is not getting connected to any block or action. i have tried multiple times but only one branch leaves container, where as else branch is kind of restricted not sure the reason why. When dragged to one exit branch it gets fixed, but when dragged to block 2 it does nothing. I have attached images for both as well.
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‎01-23-2025 02:18 AM
you will have to join both the branches and then only 1 outcome will come from that boxand take you to next step
something like this
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader