Need guidance in playbook

Ghazanfar Ansar
Tera Contributor

Hi Gurus,

I have just started to develop a complex flow in playbook, I hit a road blocker. I am not able to connect else to anything alternatively one container is only supporting one exit point, please refer to attached image. I would appreciate help in this regard if I am executing it wrongly please do let me know. 

Thanks

 

1 ACCEPTED SOLUTION

@Ghazanfar Ansar 

you will have to join both the branches and then only 1 outcome will come from that boxand take you to next step

something like this

AnkurBawiskar_0-1737627462313.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@Ghazanfar Ansar 

what do you mean by road blocker?

1 branch will be for IF and other will be for ELSE

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@Ankur Bawiskar 

i mean to say that else condition is not getting connected to any block or action. i have tried multiple times but only one branch leaves container, where as else branch is kind of restricted not sure the reason why. When dragged to one exit branch it gets fixed, but when dragged to block 2 it does nothing. I have attached images for both as well.  

@Ghazanfar Ansar 

you will have to join both the branches and then only 1 outcome will come from that boxand take you to next step

something like this

AnkurBawiskar_0-1737627462313.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader