Need help customising this

[Prasun Sarkar7]

This is so confusing and at the same time not helpful I somehow found out the script which feeds the value. We have a simple requirement to just hide the quantity field from the record information of the RITM record in SOW workspace.

this is the record information that only gives 2 output state and quantity this is made in a data broker script.

And when I customise the data broker script include array the values are not populating.

Thank you in advance for your help and I hope in next upgrade this worst this workspace is removed from Servicenow

[Ankur Bawiskar]

@Prasun Sarkar7 

please share the screenshot from where you want to remove

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[Ankur Bawiskar]

@Prasun Sarkar7 

did you check this?

Service Operations Workspace - How to modify the parameter on the "Record Information" section? 

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[Ankur Bawiskar]

@Prasun Sarkar7 

you created another script and modified that

But did you invoke that one in the Data broker script so that it takes the new fileds?

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[Ankur Bawiskar]

@Prasun Sarkar7 

it worked fine for me

Earlier: RITM shows this (3 fields) in record information State, Quantity and Due Date

I Created another script include in proper scope "Request Management for Service Operations Workspace" and removed due_date field

I called this script include in Data broker script

Output: RITM record information doesn't show due_date now

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