- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎09-28-2017 06:12 AM
We have the situation where changing the problem.approval field to Requested, it sets all Approval records back to 'Requested'. I tried this on an OOTB instance and noticed it did not happen there. We would like to modify the modification, but I cannot locate the change... In a desperate attempt, I have deactivated all Business Rules and all Client Scripts on Problem and Task and it stills happens. I have checked the workflow context and there were none. Where should I search next? What else could modify the sysapproval record like this...
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎09-28-2017 06:32 AM
If this is not being managed by Business Rules or Workflows then it may be from Approval Rules.
System Properties > Approval Engines will show you how approvals on various tables are managed. If the Problem or Task tables shows 'Approval Rules' then you can manage these through System Policy > Rules > Approval
From your debug output above this looks like it might be the case!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎09-28-2017 07:51 AM
The only other thing I know of that can automatically affect approval records is Process Guides - this is a legacy feature but I believe it is possible for it to kick in unexpectedly in certain circumstances so it may be worth turning all of those off as well
System Policy > service Catalog > Process Guides
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎09-28-2017 08:13 AM
Thanks Dan, your replies have been very helpful.
