Need help for assignment group
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06-14-2024 12:03 AM
In assignment group we a written a condition in configure dictionary, stating that Active is true.
that inactive groups are not showing in incidents and catalogs tasks but it is showing in change tasks.
how to resolve it please help
Thanks
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06-14-2024 12:33 AM
@Community Alums
Did you directly make changes to the dictionary on task table or created dictionary override for Incident and Catalog Task?
please check if any dictionary override is present for Change task table and has some other filter condition
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader