Need help for assignment group

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In assignment group we a written a condition in configure dictionary, stating that Active is true.

that inactive groups are not showing in incidents and catalogs tasks but it is showing in change tasks.

how to resolve it please help

 

Thanks

1 REPLY 1

Ankur Bawiskar
Tera Patron
Tera Patron

@Community Alums 

Did you directly make changes to the dictionary on task table or created dictionary override for Incident and Catalog Task?

please check if any dictionary override is present for Change task table and has some other filter condition

Regards,
Ankur
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