Need help in SLA configuration
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07-22-2024 09:21 AM - edited 07-22-2024 09:22 AM
I see Business Elapsed Time is calculating at 24 hours even though the Schedule is 16*5.
Business Elapsed Time is 46 Hrs 15 Mins, it was converted based on 24 Hrs instead of 16 Hrs.
How to make Business Elapsed Time to be calculated by 16 Hrs???
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