We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

Need help in SLA configuration

Admin7267
Kilo Sage

I see Business Elapsed Time is calculating at 24 hours even though the Schedule is 16*5.

 

Admin7267_0-1721664967071.png

 

Business Elapsed Time is 46 Hrs 15 Mins, it was converted based on 24 Hrs instead of 16 Hrs.

 

Admin7267_1-1721665019068.png

 

How to make Business Elapsed Time to be calculated by 16 Hrs???

0 REPLIES 0