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Need help in SLA configuration

Admin7267
Kilo Sage

I see Business Elapsed Time is calculating at 24 hours even though the Schedule is 16*5.

 

Admin7267_0-1721664967071.png

 

Business Elapsed Time is 46 Hrs 15 Mins, it was converted based on 24 Hrs instead of 16 Hrs.

 

Admin7267_1-1721665019068.png

 

How to make Business Elapsed Time to be calculated by 16 Hrs???

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