Need help on Multi-Row Variable Set uses in Flow Designer

Erica2
Tera Contributor

‎08-07-2023 08:07 PM

Hello,

1. I created a Catalog Item  with 1 Multi-Row Variable Set which contains a Sys_User reference and a single line text field.

 

Erica2_4-1691463963838.png

 

 

2. Created a Flow with the following Actions:

 

Erica2_2-1691463593342.png

 

3.  Submitted a Service Request with 1 user in the Multi-Row variable set

 

Erica2_3-1691463723302.png

 

4.  The problem I'm having is it creates 2 records.  It should only create 1 record that are in the Multi-Row Set

 

Could someone please help? 

 

Thank you

 

 

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Maik Skoddow
Tera Patron
Tera Patron

‎08-07-2023 08:59 PM

What do you mean with "it creates 2 records"? Which records in which tables?

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Erica2
Tera Contributor
In response to Maik Skoddow

‎08-07-2023 11:44 PM

Thank you for helping @Maik Skoddow 

I totally forgot to attached the 2 records system created.  RITM0010152 - Abel Tuter is the Multi-Row record and RITM0010151 - System Administrator is the system created.   

 

Erica2_0-1691477041561.png

 

It is almost 12:00 am in the United States and I'm still trying to figuring out the what caused it to creates 2 records.   I hope you can provide suggestions how I can fix it. 

 

Thank you again Maik

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Erica2
Tera Contributor
In response to Maik Skoddow

‎08-09-2023 08:30 AM

Hi @Maik Skoddow 

Could you please provide suggestion on how to do this in Flow Designer?

We have 1 Multi-Row variable set on the Catalog Item.  Based on the number of records on the Multi-row set,

we need the system to creates "1 Request, 1 RITM and 1 Task" for each row/record.   

 

Thank you

 

 

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