Need help understanding how an automatic Catalog Item was created.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-23-2024 02:31 PM
Hello,
I created a Catalog Item with a few variables using PDI, but without any Flow or Workflow attached, just for the purpose of testing.
However, when I submitted a request, it created both a Request and a Catalog Item. Could you please let me know what triggered the creation of this record? Thank you
5 REPLIES 5
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-23-2024 07:19 PM
Below is the documentation that explains how workflows execute for catalog items.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0538590