Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

Need help understanding how an automatic Catalog Item was created.

JessicaM6884345
Tera Guru

Hello,

I created a Catalog Item with a few variables using PDI, but without any Flow or Workflow attached, just for the purpose of testing.

 

Jessica28_0-1706048812055.png

 

However, when I submitted a request, it created both a Request and a Catalog Item. Could you please let me know what triggered the creation of this record?  Thank you

 

Jessica28_1-1706048890133.png

 

5 REPLIES 5