Need help with a requirement on ServiceNow Problem Task [problem_task].

[nameisnani]

Hi Team,

Need help with a requirement on ServiceNow Problem Task [problem_task].

Requirement:

• When State = Assess (backend value: 152):
• Root cause (cause_notes) should be mandatory
  Proposed fix notes (fix_notes) should be mandatory
  Need users to complete the existing 5 Why questions in Root cause field
  Preferably block update if required fields are empty

Environment:
Table: problem_task
Fields: cause_notes, fix_notes
State backend value: 152

I have comfigured UI plocy for this 

while testing  root cause is not getting mandtory

can anyone please help me

What is the best approach to make cause_notes and fix_notes mandatory when State = Assess?

@Ankur Bawiskar 

Need your help here 

[nameisnani]

@Tanushree Maiti let me try

[nameisnani]

@Tanushree Maiti 

we don't have this info message 

in Work in progress please check that root cause field mandtory removed 

@Tanushree Maiti  can u please check

[Tanushree Maiti · Accepted solution]

Hi @nameisnani 

I just deactivated Data policy to debug why UI policy was not working on Cause note.

1. found one data policy causing the issue.

a. Data policy : Fix notes is required when state is Closed Completed for RCA task

Deactivate it -> your UI policy will work and without filling the data , it will not allow to move to next state.

Warning: As previously mentioned, and to reiterate, this type of customization is not recommended as it alters ServiceNow’s core functionality in an unsupported manner.

[Tanushree Maiti]

Hi @nameisnani 

Did you check it. Is it working fine now?