Need help with Email Log in Test Instance

Erica2
Tera Contributor

Hello

We recently refreshed the test instance, but I've noticed that it's still receiving email notifications from the production instance. Could you please advise on how to stop this? Thank you!

 

Test Instance: 

 

Erica2_0-1729707389779.png

 

13 REPLIES 13

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Erica2 

Please check the email accounts, is that pointing to Prod? also you can disable the the email properties.

AGLearnNGrow_0-1729707737654.png

 

AGLearnNGrow_1-1729707762611.png

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Thank you for helping @Dr Atul G- LNG 

That was the first thing I verify and those options were disabled:

 

Erica2_0-1729707901689.png

 

Sorry , my bad. Even though the emails are disable but it will still show in Email logs, and if you it say sent ready. So nothing to worry. It will not go out until unless properties are enabled.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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@Dr Atul G- LNG 

I will take a look at the log later on today to see if any notifications are still setting in the queue and provide feedback.  Thank you