Hello,
I'm really need the community to help on this issue. I've spent days trying to figure out a solution, but so far no luck.
I have a Service Request with MVS that contains 2 variables (Add Additional Requestor and Asset Tag).
In the Flow Designer, I looped through the MVS and create tasks for each requestors. I would like to have each Requestor Name and Asset Tag displays on the Short Description field for task so that the Assignment Group can know which task belongs which requestor.
I'm encountering an issue where the short description contains Sys_id numbers instead of the requestor name.
Is it possible to shows the Requestor Name and Asset Tag that were on the MVS? If not, please provide suggestions how to capture the information separately each task.
Thank you.
Hi Jessica,
From Paris, it's mrvs can now be accessed using "Get Catalog Variables" as with any other variables. mrvs is retrieved as an Array. Object that may be looped with "For Each Item" step.
Example. "developer_ml" is a mrvs.
Looping through records in mrvs
Logging out of a record
Mark Correct & Helpful, if applicable.
Thanks,
Sandeep
Thank you for helping Sandeep!
I have tried your suggestion many time before posting the question. The problem I'm having is I'm getting the value from a reference and reference value returns sys_id instead of an actual name.
I think it needs to use inline script, but I have no idea how to write such script.
