Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Need hyperlink on email notification to retire KB article

Admin7267
Kilo Sage

‎12-09-2023 02:40 AM - edited ‎12-09-2023 02:44 AM

I have a requirement of email should have hyperlink to retire a KB article and when the recipient clink on that link then KB article should retire. 

0 Helpfuls
  • 305 Views
2 REPLIES 2

OlaN
Giga Sage
Giga Sage

‎12-09-2023 03:04 AM - edited ‎12-09-2023 03:05 AM

Hi,

Why does the email itself need to have a hyperlink to retire an KB article? It can be done, but requires some work to pull it off.

This could be done in a couple of different ways that's easier to implement;

You can have the user respond the sent email with a validation email, that handles the retirement if sent to the instance.

You can have the hyperlink direct the user to a portal interface (Catalog item or something similar) that handles the retirement.

Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-09-2023 05:15 AM

Hi @Admin7267 

 

It is not recommended to retire the article via email. Retiring article is an account able to work and needs a approval as  well. So process side, I think it is a good way to go. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************