Need pop up if there is a new P1 or P2 incident by clicking on Incident application menu.

[arohi]

If there is a new incident with priority 1 or 2, I need one alert box/popup message/notification or any way of indication on screen no matter on which module i'm working.

It would also be fine if i click on Incident application from navigation menu and then i get any pop up or something which will indicate there is a new incident with priority 1 or 2.

Any help would be much appreciated.

[Prasun]

Please Mark as correct if helps.

[Vimal Priya]

Hi Arohi,

Here is a way .

1.Create a UI Page.

Below is script

<?xml version="1.0" encoding="utf-8" ?>

<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">

  <script> {

      window.open("https://instancename.service-now.com/incident_list.do?sysparm_query=active%3Dtrue%5Epriority%3D1%5EO...", "_blank", "toolbar=yes, scrollbars=yes, resizable=yes, top=700, left=700, width=700, height=700");

  }

  </script>

}

</j:jelly>

2. Go to module which you want to make as popup. Link type as "URL".

3.UI Pagename.do

Hope it resolves your query.

Please mark it as Helpful or Answered.

[Vimal Priya]

Please Mark as correct if helps.