Need report of incident ever assigned to a group

[sapna_sagar]

Hi Expert,

I need a report of incident assigned to a particular group ever (Means if support a incident is asigned to BAC group but now it is assigned to ABC so i want this ticket too in report because It was assigned to BAC at some point of time.)

I tried by Keyword search but It giving some incident in which BAC group is available and even some incident in which it is not available so it is not working correctly. Any other idea??

[AngeliqueL]

I have been trying to get that report for ever and nothing have worked. So, when I have an incident that I have to reassign to another group, I would tag it, the tag is visible to my group and everyone in my group do the same. At the end of the month, I get a report with all of our tickets with that tag, in addition to the tickets currently assigned to my groups. It's very manual unfortunately, but after a while, you get a hang of it and get the result you need. Issue is if members of my group don't tag the ticket.