Need to add 3 strike rules in RITM

Purushotham Ga2
Tera Contributor

‎03-18-2024 07:32 AM

Hi Experts,

 

Need to add 3 strike rules in RITM- like if state is waiting for manager review then notification need to sent to requested for manager until manager added comments. if manager added comments after 1st notification then notifications need to stop.

 

please assist me asap. will appreciate you.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-18-2024 07:51 AM

Hi @Purushotham Ga2 

 

You can do it via flow.  But my question , is the reminder must go till the time request got approved, the reason begin, a manager can just add space in comnet to stop reminder or just dot or may be right comment which is not a fruitful , so need to rethink buddy on use case. 

 

https://www.servicenow.com/community/developer-forum/flow-designer-trigger-to-run-approval-reminder/...

 

https://www.servicenow.com/community/itsm-forum/sending-reminder-notification-for-approval/m-p/62736...

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Dr. Atul G. - Learn N Grow Together
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