Need to change the template of PIR on Major Incident Management SOW

Pooja P
Tera Contributor

4 hours ago

Hi Team,

 

When Major Incident is resolved Post Incident Report is created (PIR), our client wants that to be in different format than it is available.

As per our knowledge it can be achieved by updating UI pages. but is there a small configuration to be made to make this changes in servicenow?

 

Thanks ,

Pooja

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2 REPLIES 2

Pooja P
Tera Contributor

2 hours ago

@Ankur Bawiskar  Can you please check if you  can suggest here?

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Dr Atul G- LNG
Tera Patron
Tera Patron

2 hours ago

Hi @Pooja P 

 

Have a look here: https://www.servicenow.com/community/developer-forum/customize-post-incident-review-report-major-inc...

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