Need to create a Request from a Change Record in the SOW and native view using a UI Action

[Abhilasha G T]

Hi Team,

I should be able to create a Request from a Change Record in the SOW and native view using a UI Action/Context Menu Action.

I have created UI action for native UI View and used the below script.

//Update saves incidents before going to the catalog homepage

current.update();

var url;

var activeCatalogsCount = sn_sc.Catalog.getCatalogCount();

if (activeCatalogsCount === 1) {

    url = "catalog_home.do?sysparm_view=catalog_default&sysparm_parent_table=" + current.sys_class_name + "&sysparm_parent_sys_id=" + current.sys_id;

}

else {

    url = "catalogs_home.do?sysparm_view=catalogs_default&sysparm_parent_table=" + current.sys_class_name + "&sysparm_parent_sys_id=" + current.sys_id;

}

action.setRedirectURL(url);

Able to create a request through change form, but under the related list tab >Request,  but not able to  establish the relationship between the original Change and the created REQ.

how to achieve this?

Regards,

Abhilasha G T

[Toderean alexan]

Hi @Abhilasha G T,

 Every parent child relationship involves a link at the reference level, it is necessary the add the parent sys_id to the child's specific reference list. For example the problem has that "Request for Change" field.

[Abhilasha G T]

Hi Alexan,

Hope's all good.

can you please elaborate here how to link parent child relationship. I tried  its not working as expected , please check the this below  script , any modification required, let me know.

I have created UI action for native UI View and used the below script.

//Update saves incidents before going to the catalog homepage

current.update();

var url;

var activeCatalogsCount = sn_sc.Catalog.getCatalogCount();

if (activeCatalogsCount === 1) {

    url = "catalog_home.do?sysparm_view=catalog_default&sysparm_parent_table=" + current.sys_class_name + "&sysparm_parent_sys_id=" + current.sys_id;

}

else {

    url = "catalogs_home.do?sysparm_view=catalogs_default&sysparm_parent_table=" + current.sys_class_name + "&sysparm_parent_sys_id=" + current.sys_id;

}

action.setRedirectURL(url);

Regards,

Abhilasha G T

[Dr Atul G- LNG]

Hi @Abhilasha G T 

Could you clarify your use case? Generally, a change is raised via a request, not the other way around, and it's not considered best practice to do so.

[Abhilasha G T]

Hi  AG,

Thanks for your reply,

Below is my requirement,

• As a Fulfiller,
  I should be able to create a Request from a Change Record in the SOW and native view using a UI Action/Context Menu Action
• This should take me to a view of the Catalog, allowing me to select the Catalog Item I want to submit
• A relationship should be established between the original Change and the created REQ (ideally RITM)

Regards,

Abhilasha G T