Need to create a Request from a Change Record in the SOW and native view using a UI Action

[Abhilasha G T]

Hi Team,

I should be able to create a Request from a Change Record in the SOW and native view using a UI Action/Context Menu Action.

I have created UI action for native UI View and used the below script.

//Update saves incidents before going to the catalog homepage

current.update();

var url;

var activeCatalogsCount = sn_sc.Catalog.getCatalogCount();

if (activeCatalogsCount === 1) {

    url = "catalog_home.do?sysparm_view=catalog_default&sysparm_parent_table=" + current.sys_class_name + "&sysparm_parent_sys_id=" + current.sys_id;

}

else {

    url = "catalogs_home.do?sysparm_view=catalogs_default&sysparm_parent_table=" + current.sys_class_name + "&sysparm_parent_sys_id=" + current.sys_id;

}

action.setRedirectURL(url);

Able to create a request through change form, but under the related list tab >Request,  but not able to  establish the relationship between the original Change and the created REQ.

how to achieve this?

Regards,

Abhilasha G T

[Dr Atul G- LNG]

Hi @Abhilasha G T 

I understand your requirement, but the issue is why go in reverse? A change can be logged from a request, not the other way around. It’s better to discuss this again with the client to understand why this is required. Also, this would be a full customization, where you would need to build a new UI action, set that as a declarative action in WS, and then create a many-to-many relationship between the change and the request.

[Ankur Bawiskar]

@Abhilasha G T 

for the relationship you need to store the CHG sysId in REQ parent field

as per script you are using the "sysparm_parent_sys_id" so it should work

Is it not working from both native and workspace?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Abhilasha G T]

Hi Ankur,

I have created Request parent Mapping for Change Request, in request_parent_mapping.LIST

its working fine now.