Hi Everyone,
I need to add an additional pop-up whenever an agent changes the Presence State from the inbox:
But I am unable to find this page anywhere in UI BUilder. If I look under my Workspace Experience, there is only "Inbox empty" but that one does not have any components or configuration options.
I also found that changing the state throws an OOTB UX event but I would need some component to catch it, I guess...
Has anyone tried anything similar and maybe could point me in the right direction?
Many thanks!
