Need to enable the Requested Item tab in related list of service forms

kurapati kavya
Tera Contributor

‎07-17-2025 04:52 AM

I wanted to enable a Requested item tab in related list of Service forms. So that whenever user raised request for that particular service the RITM will get stored in Requested Item tab for future reference. I need steps that how we can achieve this.

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4 REPLIES 4

Mark Manders
Mega Patron

‎07-17-2025 04:58 AM

Is the service a field on the RITM form? Then you should just be able to create a related list of it.


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Mark
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kurapati kavya
Tera Contributor
In response to Mark Manders

‎07-17-2025 05:48 AM

Service is nothing but Application service, service offering all the tables related to services in CMDB.

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-17-2025 05:05 AM

Hi @kurapati kavya  

 

Any screenshot to understand  better.

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kurapati kavya
Tera Contributor
In response to Dr Atul G- LNG

‎07-17-2025 05:45 AM

kurapatikavya_0-1752756228136.png

Requested Item tab enabled in related list of the form. 
ex: If user raised request for ABC service then the RITM should be visible in that tab.

 

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