Need to know Servicenow licensing details

chitrat · ‎06-17-2015

Hi All,

I just want to know about service now licensing based on the instance type.

I have requested for the info in this page ServiceNow | Contact Us ,but still I did not get any response from anyone.

Can anyone guide me how to get those information.

Thanks in advance

Chitra T

avinash kumar · ‎08-07-2015

Hi Chitra,

If you go to service now, out of the box they have a licencing model, wherein any user with a role will be charged around 45$ per month/user. But there is a provision to have service catalogue where in the users can go on creating various types of records. Basically there are three different levels of user:

1. Users without any role - Free (who can view ESS portal)

2. Users who are fulfiller (Like working on the change, incident etc) -> Normally they need ITIL role and are charged.

3. Service Desk (itil admin role) charged

Besides you can have various types of customization which can bypass the licensing model as everything is configurable in the platform. Therefore service now does not have a universal licensing model and your organisation needs to finalize it with them.

For example: for creating a change request, you need change_submitter role, but you can modify this to allow anyone (even free users or end users) by simply doing some changes. However, you need to comply by the agreement hashed out between service now and your organisation. It is quite possible that you will be allowed to bypass some of the out-of -the-box restrictions.

But please be aware that service now runs periodic checks to verify if the licensing model is not breached. Breaching which results in penalty at times and therefore this area is very personal to all organisation.

I would suggest that you start with a few licenses and find out what needs to be modified as per your organisational need and sort the licensing agreement with service now. It is quite possible that you may get some customized model as per you usage.

Also it is imperative to have a count of the licensed users so that you don;t breach the number anytime.

Hope this helps.

Regards,

Avinash

View solution in original post

Pradeep Sharma · ‎06-17-2015

Hi Chitra,

Please go through the link for more info.

http://wiki.servicenow.com/index.php?title=Counting_Licensed_Users#gsc.tab=0

chitrat · ‎06-17-2015

Hi Pradeep,

To be frank I did not understand anything from that wiki page.

Let me clearly explain my situation.

In my organization currently we don't have any servicenow instance.

Am just using DEV instance to evaluate it.

If my organization want a complete DEV setup(like a private sandbox) what we need to do..?

And what kind of instance we need to do the following..

Lets say we need to Customize the servicenow,develop our own application,develop our own workflows and so on.

For this what we need to do..?

Please adivce

Thanks

Chitra

Pradeep Sharma · ‎06-17-2015

Hi Chitra,

You have to reach out to servicenow for this request. However you can have personal instance from developers.servicenow.com which will be reclaimed if the instance is inactive for 14 days.

Please let me know if you have any questions.

Rajiv Kumar Jh1 · ‎08-07-2015

Hello Pradeep Sir,

We don't have any resource where we can know how license model work in SNow? In Fuji version, do we need separate License for Approvers or other roles?

Regards,

Rajiv