Need to remove the groups from the list based on another field value on Change Request form
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06-19-2024 01:00 AM - edited 06-24-2024 11:43 PM
Required help @Vasantharajan N @Ankur Bawiskar
As I need to remove the groups from the list on Change Request Form
Change Request Form
when
Condition 1. Assignment Group contains "GTO" or "SSHK"
OR
Condition 2. Affected BU contains "Group Office" or "SSHK"
AND
If condition #1 met and condition #2 NOT met, then do not add any of the below BU Owner Approval List :-
GROUP OFFICE-ONPREM-PLATFORM-OWNER-REPRESENTATIVE-APPROVER
GROUP OFFICE-NETWORK OWNER-REPRESENTATIVE-APPROVER
GROUP OFFICE-CLOUD OWNER-REPRESENTATIVE-APPROVER
GROUP OFFICE-END USER OWNER-REPRESENTATIVE-APPROVER
Need to push below mentioned groups to Approval List based on Affected Technology
Affected Technology Groups
On-Prem Platform = GTO-TS-CAB-CHG APPROVER
On-Prem Network = GTO-TS-NETWORK CAB-CHG APPROVER
Cloud = GTO-TS-CLOUD CAB-CHG APPROVER
As off now created Business Rule to push the Groups to Approval List
By using below Business Rule I'm trying to push the value to Approval List field.
But I need to stop adding or if the group is added means then need to remove groups in BU Owner Approver List field
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06-19-2024 01:53 AM
so is the BR triggering?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-19-2024 02:16 AM
BR is Pushing the value to Approval List requirement is to stop or if added means need to remove the groups from BU Owner Approver List
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06-19-2024 01:55 AM
@Arjun Reddy Yer - What is the challenge that you are facing to build this requirement?. I don't see any technical challenge or complexity here.
Thanks & Regards,
Vasanth
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06-19-2024 02:11 AM - edited 06-19-2024 02:14 AM
As need to stop adding or if added means need to remove below groups in BU Owner Approver List based on conditions
GROUP OFFICE-ONPREM-PLATFORM-OWNER-REPRESENTATIVE-APPROVER
GROUP OFFICE-NETWORK OWNER-REPRESENTATIVE-APPROVER
GROUP OFFICE-CLOUD OWNER-REPRESENTATIVE-APPROVER
GROUP OFFICE-END USER OWNER-REPRESENTATIVE-APPROVER