Need to set a flag in incident

[lokesho]

I have created a boolean field named Updated by Customer? (u_updated_by_customer_) on incident. I have to set the flag true if if the customer has last updated incident else false. I have created below business rule but unsuccessful. Can anybody help..?

if(current.sys_updated_by.changes)

{

u_updated_by_customer_= true;
}

else

{
u_updated_by_customer_= false;
}

[Jay_Ford]

if(current.sys_updated_by.changes() && current.sys_updated_by == gs.getUserName()){
u_updated_by_customer_= true;
}
else{
u_updated_by_customer_= false;
}

[lokesho]

still no luck..:( not working..:(

[#4]

Try it with
current.u_updated_by_customer_= true;
and
current.u_updated_by_customer_= false;

And make sure the BR runs before Insert/Update

[Jay_Ford]

So I forgot the current. in my last post. But I think if you named the field 'Updated by customer' then the resulting db name would be u_updated_by_customer without the trailing underscore.

var uname = current.caller_id.user_name;
if(current.sys_updated_by.changes() && current.sys_updated_by == uname){
current.u_updated_by_customer = true;
}
else{
current.u_updated_by_customer = false;
}