Need to set visibility of Catalog Item for specific group and user

[SNOW46]

Hello All,

There is one Catalog Item configured which is available on Service Portal. I want to hide it from other users except for some groups and users. Those users who will create that Catalog Item can see the RITM and for others the REQ and RITM will not be visible.

Can anyone help me out on this.

Thanks

[Weird]

You can use User Criteria on the catalog item's related lists to specify who should and who shouldn't have access to it. For example you can define certain users, companies, groups or roles who to give access to the item. Other people will not be able to see it.

[Edit]
The user criterias are under related lists "Available for" and "Not available for"

[Anil Lande]

Hi,

You can use ACL or before query business rule to make your RITM's visible for selected users.

1. In ACL use condition builder and script to check user and group and give access to that users only.

2. in Before Query BR add additional queries so that only opened_by can see that ticket for particular item

Thanks,

Anil Lande

[SNOW46]

Hi Anil,

Can you brief me here please like the code I will implement to restrict the groups or users based on ACL.

It will really help me a lot.

Thanks

[SNOW46]

Hi Anil,

Please help me out with the code here so that I can able to implement it.

Thanks