Need to trgger notification
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a month ago
Hi ,
I need to send a notification to the "assigned to" person when any changes are done in Sc_task. I have tried using Email notification when it is updated and gave the condition as when the "additional comment changes.it needs to trigger to the assigned to.
But this doesn't work. Do anyone have idea on this?
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a month ago
Hi @Arun Priya
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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a month ago
Hi Atul,
Additional comments are taken from sys_journal_field. So, should I run the notification and business rulr from task level only right?
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a month ago
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a month ago
Hi @RaghavSh
This should trigger when the additional comment is changed in SC task, it should trigger to the assigned to person.
