Need to trgger notification

Arun Priya
Tera Contributor

a month ago

Hi ,

 

I need to send a notification to the "assigned to" person when any changes are done in Sc_task. I have tried using Email notification when it is updated and gave the condition as when the "additional comment changes.it needs to trigger to the assigned to.
But this doesn't work. Do anyone have idea on this?

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Arun Priya
Tera Contributor
In response to Ankur Bawiskar

4 weeks ago

Hi, 
It works fine when we are using as additional comments. But when the input is from journal field it is not working.
Attached the screenshot of the label.

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Ankur Bawiskar
Tera Patron
Tera Patron
In response to Arun Priya

4 weeks ago

@Arun Priya 

sorry your screenshot doesn't relate to your question.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Nikhil Bajaj9
Tera Sage

a month ago

Hi @Arun Priya ,

 

Please share screenshot of "Who will receive" tab data.

 

Regards,

Nikhil Bajaj

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Regards,
Nikhil Bajaj
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