Need to update Opened By in RITM via REST API

[Sheveta]

Hi,

I have created a REST API which is a POST API, and it will create the RITM data in Requested Items list. With these items I need to pass the Opened by name of the person logged in. When I tried to modify the API by adding the "opened_by" field it takes the default system administrator.

Any leads to resolve this will be highly appreciated.

Thanks

[Sheveta]

Hi dvp,

Yes I'm using admin account.

Thanks

[dvp]

Do you have a variable called opened_by ?

If not you have to create one and then map it

ALso, in obj.opened_by, are you receiving sys_id in opened_by variable

[Sheveta]

Not i don't have a variable called opened_by, I wanted to use the in built Opened By field instead of creating a new one.

[rajneeshbaranwa]

Currently default value for Opened_By field is javascript:gs.getUserID().

You need to override this for sc_req_item table and make default value blank but if you do that all your workflow/client script  needs to be changed to mark default value as gs.getUserID(). This could be really tedious if you have many workflows in your instance.

[Sheveta]

Hi,

I created a custom field on the RITM table as :Opened By", still the error persists. Could you please let me know from where can I remove the default sys admin value on "Opened By" field which is OOTB.

Thanks