Need two activities tab under one record

iamasifk
Tera Contributor

We need two activities tab under one record.
Requirement: Need a separate activity tab for problem team to update their internal work notes separately and they should be visible to only their own team members only.
Kindly let me know the best way to do this as currently we are not able to add 'Activities(formatter)' field under the new tab.

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@iamasifk 

what do you mean by new tab?

are you talking about form section?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

yes I mean form section

Mark Manders
Mega Patron

You can create a new 'journal field' field for the problem users to add this. The OOB work notes are stored in the sys_journal_field table and will show on the record if you are allowed to see work notes. So you need a different field that is only allowed to be read/written by the problem team.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark