Need two activities tab under one record
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‎05-25-2025 11:01 PM
We need two activities tab under one record.
Requirement: Need a separate activity tab for problem team to update their internal work notes separately and they should be visible to only their own team members only.
Kindly let me know the best way to do this as currently we are not able to add 'Activities(formatter)' field under the new tab.
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‎05-25-2025 11:22 PM
what do you mean by new tab?
are you talking about form section?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎06-27-2025 05:13 AM
yes I mean form section
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‎05-25-2025 11:25 PM
You can create a new 'journal field' field for the problem users to add this. The OOB work notes are stored in the sys_journal_field table and will show on the record if you are allowed to see work notes. So you need a different field that is only allowed to be read/written by the problem team.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark