New button is missing for when problem is opened on clicking the i button from the problem task

[phr]

Hi All,

Recently we came across an issue where from the "problem" table when one Problem record is opened , we are able to see the "New" UI action in the related lists to create the problem task.

Once the problem task is created on opening the problem via i button then we are not able to see the "new" button to create one more Problem task. Is there a fix to this issue?

Attached images for references

When problem record is opened by via problem task :

When problem record is directly opened from the problem table , we see the new button:

[Dr Atul G- LNG]

Hi @phr 

It looks like some configuration issue. Could you try to repair the problem management plugin once and it so with all user?

[Ankur Bawiskar]

@phr 

both related lists are same?

Seems there is a view difference and hence related lists are different?

Did you check with admin user?

If my response helped please mark it correct and close the thread so that it benefits future readers.