'New' button not working

[Snow Tomcal]

Hi all!

we've recently upgraded our system to Vancouver (patch 3) from San Diego (patch 6).

After the upgrade we went through the skipped records and addressed each one of them, yet the 'New' button doesn't work, in all tables.

Has any of you encountered a similar problem? how did you solve it?

any help will be appreciated:)

[Dr Atul G- LNG]

Hi @Snow Tomcal 

Need more information

- New button at list view or

- Related List or where it is not working?

[Snow Tomcal]

List view

[Dr Atul G- LNG]

Hi @Snow Tomcal 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0784606

Cause

The Upgrade or Plugin may have inserted a new [sys_ui_action] "New" Button which overrides the expected global one.

Resolution

1. Navigate to [sys_ui_action.list]
2. Personalize the list to add the 'overrides' column
3. Filter out empty overrides

If the New button is being overridden, it will show up in this filtered list.  You can remove the override for any record you find if it is not to your needs/expectations.

The issue could also be due to something simple like Role association. If there are role requirements in the ACL, List Control, and UI Action configurations, then the user will not have access to the New/Edit buttons if they are missing the specified roles. The world works with ServiceNow.

[Snow Tomcal]

When we click the button and check the inspector, network tab it's seems that the request is cancelled.