New created catalog item isn't visible in portal search in PROD, In Dev & UAT is searchable in sp

[NikhilKumaK]

Hi ServiceNow Team,

I have created new catalog item isn't visible in portal homepage search in PROD but visible in dev & uat in Service portal.
But catalog item is visible under defined category

Thanks,

K Nikhil Kumar.

[Dr Atul G- LNG]

Hi @NikhilKumaK 

I doubt there could be an indexing issue, but give this a try anyway

Resolution

To resolve this issue, reindex the sc_cat_item table—or the sys_metadata table if more broadly affected.

This can be safely done using real-time indexing, which allows records to be reindexed without impacting existing search results.

 Important: Reindexing the sc_cat_item_content search source will remove deactivated items from search results on the ESC portal.

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Recommended Steps

1. Identify if the indexing issue is limited to sc_cat_item or affects related metadata tables.
2. Perform a real-time reindex using the documented method below.
3. Confirm that catalog items now appear in portal search.

[Dr Atul G- LNG]

Tried these steps @NikhilKumaK 

[Ankur Bawiskar]

@NikhilKumaK

did you check my below response? 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[G Ponsekar]

Hi @NikhilKumaK ,

Please check this support article as well - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0752322#:~:text=Cause,it%20vi....

If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !!

Thanks, GP

[Ankur Bawiskar]

@NikhilKumaK 

Things to check

1) did you add some keywords in the Meta field in catalog item

2) ensure "No Search" is unchecked for your item

3) Any user criteria is blocking the catalog item?

4) Try to re-index

Catalog Items Not Appearing in Portal Search 

If my response helped please mark it correct and close the thread so that it benefits future readers.