New created catalog item isn't visible in portal search in PROD, In Dev & UAT is searchable in sp

NikhilKumaK
Tera Expert

‎09-26-2025 01:30 AM

Hi ServiceNow Team,

 

I have created new catalog item isn't visible in portal homepage search in PROD but visible in dev & uat in Service portal.
But catalog item is visible under defined category

 

Thanks,

K Nikhil Kumar.

0 Helpfuls
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16 REPLIES 16

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to NikhilKumaK

‎09-29-2025 03:58 AM

Hi @NikhilKumaK 

It might have just been a cache issue, but in the end, your issue has been resolved — which is good.

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Ankur Bawiskar
Tera Patron
Tera Patron
In response to NikhilKumaK

‎09-29-2025 04:02 AM

@NikhilKumaK 

I don't think it was a cache issue since you already cleared that and still it was not showing.

I still believe it's something else.

If you have time you can investigate so that this issue doesn't come up again in future for some other catalog items.

If not then that's fine.

Glad that your issue is resolved.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader