Newly added fields are not showing in the Agent Mobile app.

Bhavani13
Tera Contributor

‎01-16-2024 03:12 AM

Hi, 

We have added a new field to the change request form. We have also added the field in the Mobile and approval view of the Change request form. But the field is not showing, when we open the change record under My Approvals in Agent Now Mobile app.

Can anyone help me in fixing the issue.

 

Thanks

Bhavani.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-16-2024 03:28 AM

Hi @Bhavani13 

Check UI polcies.

Logout n Login again

Check on new records.

https://www.servicenow.com/community/developer-forum/fields-on-mobile-view-not-appearing/m-p/1954825

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Bhavani13
Tera Contributor
In response to Dr Atul G- LNG

‎01-16-2024 06:07 AM

Hi @Dr Atul G- LNG , 

 

We have written one UI policy to show the new field only for particular type of changes and that UI policy is set to Global view not a specific view. I have also tried by creating new records, even then the field is not showing. 

 

Thanks,
Bhavani.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Bhavani13

‎01-16-2024 10:07 AM

Please log a HI case in this case @Bhavani13 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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