Developer

PDI dev443121 Offline, 502 snow_adc, no Wake option - preserve existing data

Hello ServiceNow Developer Community,Please help investigate my inaccessible Personal Developer Instance and restore access while preserving all existing work.Instance: dev443121URL: https://dev443121.service-now.com/Release shown in the Developer Po...

Question

Microsoft Copilot OOTB Connectors & ServiceNow Integration

Hi everyone!Has anyone integrated Microsoft Copilot with ServiceNow using OOTB connectors for Knowledge Articles, Tickets, and Catalog Items?We recently implemented this on a project, but the results have been quite inconsistent. On Tuesday, Copilot ...

Question

HMAC Validation in ServiceNow: Securing Webhook Integrations with CertificateEncryption

Check out other articles in the C3 Series Most of the integrations I've done have been a nice, simple Basic Auth and forget it. The closest I usually get to cryptography is the red plastic decoder you use to unravel the mystery on the back of a c...

blog

Sync group and department data issue

Hi all,I am having issues with syncing two fields.I have been assigned a task too set the manager of a group to department head in those groups so not empty (synchronise group manager information from the mapped department head) this change in depart...

Question

How Can I Set a Default Font Family and Font Size for HTML Fields in Knowledge Articles?

Hello, We have tried to change the default font size/font colour/font to helvetica via a dictionary entry on the article body field of our knowledge articles. I find this advice from previous posts on here. It all seemed to be fine but what it has do...

Question

WFE Lock/Unlock => Flow Designer Equivalent? (sys_mutex, GlideMutex(), ... )

Hi there,I am looking for ServiceNow-supported/recommended advice on implementing a generic Mutex / Exclusive Access solution for (short-running) Flowdesigner Action Sequence. It must be ensured, that only 1 instance of the critical sequence part is ...

Question

When label changes on sys_choice table for any element didnt update the updated timestamps on prev

When a choice label is changed in the sys_choice table, existing records display the new label, but their updated timestamps remain unchanged.For example, the Category field on the problem table has a choice labeled Software, which is used by 100 exi...

Question

More Options (...) not showing.

for some user More options(...) visible as shown in image inside some options on a record form for some users More options not visible instead icons are directly showing on header on a form how we can restore to display as per OOB box

Question

How to call script include function in data visualization or platform analytics dashboard

Hi Experts, We have few requirements where we have to use scripts and fetch the data and display the information in platform Analytics. Using the existing data visualization option we couldnt achieve this. We are not able to use the indicators since ...

Question

Integrations with SolarWinds Issue - SN Message = 'User Not Authenticated

Hi, we are trying to setup the intergration with Solarwinds. We get the Connection successfully verified. tick greenthe status is up in solarwinds to the Service Now instanceCan login to service now with the account okCan use postman to create a inci...

Question

Recently I noticed PDI's goes offline frequently. Is there any solution to this.

Hi Community, Recently I noticed the PDIs are going offline frequently with an upgrade message on developer portal. My self released 3 PDI instances in last 14 days. Is there any solution do anyone have? my recent PDI has also gone offline since yest...

Question

How to change field alignment of Integer type from right to left side on workspace

HiI want to change alignment of integer type field from right side to left side on workspace. I tried field styles and onload client script but did not work. How can I achieve this? function onLoad() {//Type appropriate comment here, and begin script...

Question

Servicenow-missing records issue

By using ServiceNow Table API to pull data from ServiceNow There appear to be record differentials between data pulls that are not explained by new records coming in or existing ones being updated

Question

Intermittent "Not authorized to send email" Error While Using Default Email Module

Users are experiencing an "Not authorized to send email" error when using the out-of-the-box Classic Email option in ServiceNow.As a workaround, if the user closes the email popup, refreshes the page, and then tries to send the email again, it works ...

Question

Dashboard Reports Open in Native UI Instead of Workspace (CSM/SOW)

When a report is opened from a CSM Workspace dashboard, it redirects to the native UI instead of opening within CSM Workspace. Similarly, when a report record is opened from SOW, it also opens in the native UI rather than remaining within the respect...

Question