We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

No data collectors available for selection in DPR policy editor

Bernhard S
Tera Contributor

Hello,

for some reason, maybe through some recent update, if I am in the policy administration in DPR and attempt to add a data collector, it shows nothing.

The policy is in State inactive and Lock status is unlocked.

However, no data collectors:

BernhardS_0-1784102301475.png


Checking on the data collector side of things, several indeed exist, including ootb ones:

BernhardS_1-1784102391270.png

From a role perspective I have admin.

Also, it worked before and when I try to add data collectors to existing policies that I created (and that already have some attached), I cannot find any either.

Thank you!

1 REPLY 1

Tanushree Maiti
Tera Patron

Hi @Bernhard S 

 

  • Ensure the underlying scheduled job( for Data Collector ) is marked as active and has a valid "Run As" user (typically the System Administrator). If the "Run As" user is inactive, the data collection will fail
  • If needed, you can execute the data collection job manually using the Execute button to immediately populate data for your policy. 
Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti