No Email account on my Personal Instance

[Rana Elsekhily]

Hello community,

I am trying to create a new Inbound action through flow designer, but emails are not received to the instance. When I checked the Email account, I didn't find any record in my personal developer instance. 

I tried to send email to my instance devxxxxxx@servicenowdeveloper.com. 

Any support here please?

Thanks,

Rana

[Dr Atul G- LNG]

Hi @Rana Elsekhily 

Emails are restricted in PDI due to security issues. You can follow this link to configure in PDI.

https://www.servicenow.com/community/developer-forum/solution-how-to-configure-email-account-in-serv...

[Rana Elsekhily]

Hello Atul G.,

I want to send a mail to my personal developer instance and trigger the inbound email action - not send an email from the instance. Should I do the same steps?

Thanks,

Thanks 

[Dr Atul G- LNG]

Yes mate, so for this you need to set up the email account. The link will help you to configure the email account in PDI and then you can test ( both send / receive) email in PDI.

Just to update , by  link you are setting up email account with gmail server, so that will bring all yor personal email in PDI. 

[Rana Elsekhily]

Hello back Atul,

I configured my gmail account as you mentioned and now the connection test is successful. However, when I send an email to devxxxxxx@service-now.com, I receive nothing in my instance mailbox and also I receive an email that the email address is not correct.

Appreciate your support!