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No Email account on my Personal Instance

Rana Elsekhily
Tera Contributor

Hello community,

 

I am trying to create a new Inbound action through flow designer, but emails are not received to the instance. When I checked the Email account, I didn't find any record in my personal developer instance. 

I tried to send email to my instance devxxxxxx@servicenowdeveloper.com

 

Any support here please?

 

Thanks,

Rana

13 REPLIES 13

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Hi @Rana Elsekhily 

 

For this, goto email account and check the SMTP account

 

AGLearnNGrow_0-1718027688937.png

 

and then send email. Also please check the email lags as well. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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I am sorry, should it be devxxxxxx@service-now.com or devxxxxxx@servicenowdevelopers.com?

It should be devxxxx@service-now.com

 

also please check is the email properties are enabled?

 

AGLearnNGrow_0-1718028400403.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Yes, those properties are enabled. But when I try to send an email to devxxxx@service-now.com, I receive an email error: (Adress not found) email address can't be found.