No groups match the configured criteria work order assignment group

[Mark Wood]

Hello Experts,

I am very new to the work order form and am encountering an error related to the assignment group. The error message states that no group matches the configured criteria. I have checked the configured criteria for the assignment field on the work order form, and it appears that there is a reference qualifier in place. This reference qualifier specifies that the group type should be "ITIL." I have many groups in my system with the group type set to "ITIL," but the assignment group field is not displaying any groups as options.

I have read documents that mention it will populate based on the location covered by the group, assets, and skills. Following the documentation, I have created a custom group whose group type is "ITIL" and specified the location, assets, and skills for that custom group. I have attached a link to the document for reference.

I have also attached a screenshot of the error below for your reference. Please provide guidance on resolving this issue.

Thank you.

Link: https://docs.servicenow.com/bundle/tokyo-field-service-management/page/product/planning-and-policy/t...

[AnveshKumar M]

Hi @Mark Wood 

Do you have any custom client scripts / UI Policies on this table? If yes, check once if any of them is adding this message and you can analyze what criteria the custom script is expecting.

[Mark Wood]

Hello @AnveshKumar M  , no i did't created any custom client script /Ui policy .in documents they mentioned  Group that has an individual agent or vendor who will complete the task. By default, this field shows the recommended assignment groups based on the location, asset, and skills for the task. If the field is empty, the system searches for the group covering the territory that includes the location of the task.

Note: If there are multiple assignment groups that can be serviced for a work order task, then the potential assignment groups are calculated and automatically populated based on the location and assignment groups if there are more than one that can be serviced for a work order task. Applicable only when the system property Update the wm_work_order_task_potential_assignment_groups table with potential assignment groups for the work order task is set to Yes.

[Tai Vu]

Hi @Mark Wood 

Check this script below. Line 40

Name: Verify Group Fields

URL: https://<instance_name>/sys_script_client.do?sys_id=c916a05637232000158bbfc8bcbe5d26

And also the BR for g_scratchpad variables being used in the script above.

Name: Build scratchpad & display info messages

URL: https://<instance_name>/sys_script.do?sys_id=006cf2b1d7322100bbc783e80e61034a

Let me know if it works for you!

Cheers,

Tai Vu

[Mark Wood]

Hello @Tai Vu , i read whole script but did not get it on what basis it will populate the assignment group.