No groups match the configured criteria work order assignment group

[Mark Wood]

Hello Experts,

I am very new to the work order form and am encountering an error related to the assignment group. The error message states that no group matches the configured criteria. I have checked the configured criteria for the assignment field on the work order form, and it appears that there is a reference qualifier in place. This reference qualifier specifies that the group type should be "ITIL." I have many groups in my system with the group type set to "ITIL," but the assignment group field is not displaying any groups as options.

I have read documents that mention it will populate based on the location covered by the group, assets, and skills. Following the documentation, I have created a custom group whose group type is "ITIL" and specified the location, assets, and skills for that custom group. I have attached a link to the document for reference.

I have also attached a screenshot of the error below for your reference. Please provide guidance on resolving this issue.

Thank you.

Link: https://docs.servicenow.com/bundle/tokyo-field-service-management/page/product/planning-and-policy/t...

[Tai Vu]

Hi @Mark Wood 

Since I'm not using the same instance with you and checking the same scenario you did, I couldn't tell what exactly caused the error from your end.

Hopefully, you can have some idea on the below reference. Otherwise, we need to deep dive into the script for further investigation.

Verify Group Fields

Service order task [sm_task]

Displays an error on load if no dispatch group or assignment group covers the location of the work order task.

KB0779150 - How the assignment group is populated in Facilities Request Task - FCRT