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Normal user being treated as Integration User in Servicenow

Shashank_Jain
Kilo Sage

 In ServiceNow, there is a user who is a regular admin but is being treated as an integration user. This might be because we used that account for testing APIs through Postman.
How can we remove this user from the integration user list? There are no extra roles related to integration assigned to this user.
Any suggestions would be greatly appreciated.
Thank you in advance.

If this works, please mark it as helpful/accepted — it keeps me motivated and helps others find solutions.
Shashank Jain
8 REPLIES 8

Ankur Bawiskar
Tera Patron
Tera Patron

@Shashank_Jain 

what type of records are created and how with that integration?

Anywhere you gave Run as -> That User?

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Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hii @Ankur Bawiskar ,

Thank you for the response!!!

 

The scenario was as follows: we were using the Datadog integration, and the client reported that it was not working correctly. To investigate, I personally tested whether the data was being received properly. For this, I used new API and authentication keys in Postman with a GET method to verify the data flow.
That was the extent of my involvement.
Now, in ServiceNow’s Security Center, there is a recommendation to review the integration user and enable the “Web access only” checkbox. However, although I am not an integration user, my name is still appearing in that list.

 

If this works, please mark it as helpful/accepted — it keeps me motivated and helps others find solutions.
Shashank Jain

@Shashank_Jain 

Not very sure on that part.

Did you check for your profile that checkbox got updated as true?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar ,

So as per servicenow, We need to update the checkbox "Web Access Only" as true for integration user. But the issue is why its showing a normal admin user in integration user list.

If this works, please mark it as helpful/accepted — it keeps me motivated and helps others find solutions.
Shashank Jain