Not able to create a new record in UX List Category table.

HrishabhKumar
Kilo Sage

I'm not able to create a new record in UX List Category table [sys_ux_list_category table]. I'm able to see the NEW button on the list view, but once I click a new record form opens but all the fields are readonly.

 

I used Debug Security rules to check for any ACLs and I'm able to see a create ACL restricting me. (See below screenshot)

Screenshot 2025-07-02 at 10.45.21 AM.png

 

But when I open ACL table and search for ACL applied on sys_ux_list_category table, I don't find any create ACL. (See below screenshot)

Screenshot 2025-07-02 at 10.46.45 AM.png

 

Why is it happening and how can I find this ACL.

8 REPLIES 8

Ankur Bawiskar
Tera Patron
Tera Patron

@HrishabhKumar 

if you are admin then it should work fine.

what role you have?

Did you debug using access analyzer?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

I'm admin, but still not able to find the create ACL.

@HrishabhKumar 

try clearing instance cache using cache.do and then logout and login again

Is this for PDI or customer instance?

If PDI then not sure as PDIs are unreliable and not stable.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

on PDI I'm able to create the record, but it's customer instance where I'm not able to create the record.