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Not able to delegate the user on Service portal

servicenowashu
Mega Contributor

‎07-24-2025 07:39 AM

Hello,

In test instance, I impersonated as the demand approver and tried to delegate an user.
After delegating the user I created one demand but when I impersonated as the delegated user I was not able to see that demand in My Approvals on Service portal.

Please help me with the solution

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3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-24-2025 07:46 AM

Hi @servicenowashu 

Did you check the "Approval" checkbox at the time of setting up the delegation?
If not, the delegation won’t work for approvals.

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servicenowashu
Mega Contributor
In response to Dr Atul G- LNG

‎07-24-2025 11:32 AM

Yes, I have checked the Approval checkbox.

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GlideFather
Tera Patron

‎07-24-2025 07:55 AM

Hi @servicenowashu 

can you share the (anonymised) delegation record, what about start and end date, was that compliant?

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This reply is 100 % GlideFather and 0 % AI
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