Not able to delegate the user on Service portal

[servicenowashu]

Hello,

In test instance, I impersonated as the demand approver and tried to delegate an user.
After delegating the user I created one demand but when I impersonated as the delegated user I was not able to see that demand in My Approvals on Service portal.

Please help me with the solution

[Dr Atul G- LNG]

Hi @servicenowashu 

Did you check the "Approval" checkbox at the time of setting up the delegation?
If not, the delegation won’t work for approvals.

[servicenowashu]

Yes, I have checked the Approval checkbox.

[GlideFather]

Hi @servicenowashu 

can you share the (anonymised) delegation record, what about start and end date, was that compliant?