Hello Everyone,
We have certain KB articles in our system which we are not able to edit and all the fields are greyed out. Even if we retire the article the fields are greyed out. Checkout button is not visible for those articles. We have installed the Knowledge management v3 plugin in our system. The author of the article is no longer active in the system. For those kb articles the version is empty. Even as admins we are not able to edit the article. I have attached screenshot of one such article. Please help me find solution as this issue is critical.
Thanks,
Tanvi
