Not able to get the Dot Walking Option

tuhinghosal
Tera Contributor

Hello All,

I am getting an issue that I am not able to get the dot walking option in 

Preview record list in dashboard.

 

Can anyone help me in this ? I was able to edit somedays before ...

 

 

Regards,

Tuhin

 
18 REPLIES 18

Tanushree Maiti
Tera Patron

Hi @tuhinghosal 

 

Could you please check the report_view ACL, the associated ACL role, and whether the user has the required role assigned?

If the ACL configuration and role assignment are correct, I would recommend repairing the Platform Analytics plugin.

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

need to check the ACL. But it is working as expected in Dev not in Test or Prod 

 

Regards,

Tuhin

Sanjay Kumar8
Tera Contributor

Hope you are trying it with Admin role. worth checking this option - Set the columns in the classic list layout. Open the list directly (task_sla.list), right-click a column header, choose Configure > List Layout, pick Task and click Expand selected reference field. Then add the task fields you want and save as a view. In the dashboard visualization, choose that list view, or click Restore to column defaults so the preview picks up the layout.

Hello Sanjay , 

I am trying it with Admin role only , it is working fine in Dev instance but not in test or prod. I have checked and done all the necessary steps still the same .

 

Regards,

Tuhin