Not able to insert into Journal field through Glide Record in Service Catalog

[vallamreddyvenu]

Hi,

We are creating a service catalog in which we have a variable named comments that is mapped to "Journal Input" type. In the catalog client script we need to insert into the table using GlideRecord. But when i assign a value to the journal field, the script is not working. If i comment the line assigning value to Journal field, the script is working.

Below is the script.

var gr = new GlideRecord('u_requests');

  gr.initialize();

  gr.short_description = "Test Title";

  gr.description = "Test Description";

  gr.u_caller_id = "RequestedFor";

  gr.cmdb_ci = "Environment";

  gr.u_request_start_date = "05/16/2017";

  gr.comments= "Test Comments";

  //gr[comments].setJournalEntry(Comments);

  gr.u_product = "Product Name";

  gr.insert();

Can somebody please check my script above and correct the mistake that i am doing?

Thanks,

Venu

[Chuck Tomasi]

comments is a journal field and you cannot do this with a client script. See my notes above about moving this logic to a server script.

[BALAJI40]

Just use,

gr.comments= "Test Comments";

if you add comments to journal value activity stream it will updates..

[vallamreddyvenu]

Hi Balaji,

Thanks for your reply. May you please elaborate your statement "if you add comments to journal value activity stream it will updates.."

Thanks,

Venu

[Matt Hernandez]

I tried to use this post to add some text into work_notes field of incident gliderecord, before the .insert(). The only way it would work was with: 

grInc['work_notes'].setJournalEntry("the text I want in the note");

Your example syntax of gr[comments] does not work because it doesn't have quotes around the field name. This was a London instance.