Not able to resolve incident using restapi

[rajesh_solanki]

Hi ,

I m trying to resolve an incident using restapi. This is what I have done.

1) via rest api I have populated every field it needs for resolving an incident. (in my pay load I m not settings State : 6 . I have another request for resolving incident)

2) At this moment I can go in SNOW url , open my incident and if I click resolve button , incident goes in resolved state.

3) if I do step 1 again and then submit another rest api pay load which ONLY has {"state":6} it should move incident in Resolved state right ? even though I get error 200 in my response , I still do not see ticket in resolved state

4) why the State field is not updating when using RestAPI ?

what am I missing ?

[Pradeep Sharma]

Hello Rajesh,

Can you please check if there is any data policy or business rule defined which is aborting the transaction.

[rajesh_solanki]

Give me 5 minutes I will check and let you know.

[chirag_bagdai]

Hi Rajesh,

Are you using "Rest API Explorer" during this test ? Can you please share the screenshot of request payload and response ?

REST API explorer

[rajesh_solanki]

Chirag

right now I m using postman.

I m getting detail about my incident with GET method.

Then with PUT method I m submitting this in payload

{"state":6,"urgency":3,"assigned_to": "Rajesh Solanki", "close_code":"Solved", "caller_id":"e2ebef694fb1b200571150ee0310c70e", "u_close_subcode":"Permanent","close_notes":"Auto Closed by postman","work_notes":"Alert resolved by postman"}